DO YOU GUYS SHIP INTERNATIONAL?
- YES, as long as paypal accepts your payment and address, we will ship to you.
HOW LONG DOES SHIPPING USUALLY TAKE?
- Once an order is made, it can take up to 5 business days to process before it is shipped from our fulfillment house in Denver, Colorado. Once an item is shipped, it depends on where you live, but usually takes no longer than 3 business days for domestic, and 7 business days or longer for international orders. (Although lately, some countries, specifically GERMANY and SWEDEN has been taking around 3 weeks to clear customs for some reason)
WHAT IF I NEVER RECEIVE MY PACKAGE?
- When your package is shipped, a tracking number is generated, and it may take up to 24 hours for that tracking number to update. We ship via USPS, and obtain delivery confirmations on every order. If your package shows that it was delivered, but you didn't receive it, we suggest that you contact your local Postal Office or Postal Carrier to see if it was mis-delivered or left on a vehicle or something. You are also free to contact us at firstname.lastname@example.org to see if we have received your package back to us, but unfortunately, if the tracking number says it's been delivered, we have to assume it was. If, however, your package still hasn't been received, and the tracking number doesn't show that it's been delivered, please shoot us a message so we can investigate for you. Please allow 5 business days from the ship date before contacting us to allow ample time for delivery.
For international shipments, we ask that you wait 20 business days from the date of shipment before inquiring to allow ample time for delivery.
We are not responsible for any lost or stolen packages, and refunds or re-shipments will not be honored.
WHO DO I CONTACT FOR SHIPPING QUESTIONS?
- Holler@ruckusapparel.com, and please include your order number and full name.